Before you proceed with closing your account with us, ensure the following:
- 2FA (Two-Factor Authentication): Enable 2FA for added security.
- Balance and Equity: Ensure that the balances in all your trading accounts are zeroed.
- Funds Withdrawal: Withdraw all funds from all wallets associated with your account.
Once you have completed all the prerequisites above, please follow these steps to close your account:
- Log in to your account.
- Navigate to the account settings.
- Click on the “Close my Account” button.
- Confirm that you would like to close your account with us.
If you still have funds in your wallet, your account can be partially suspended. In this state:
- You can withdraw funds with no withdrawal limits. Please be aware that a low amount of withdrawal of funds can sometimes incur high blockchain fees depending on multiple factors.
- You will need to fulfill the prerequisites to complete the closure process.
Before closing your account, consider the benefits of staying with us:
- Seamless Trading: Keep enjoying easy access to the trading markets.
- Expert Support: We are here to assist you at every step of your trading journey.
- Affiliation Opportunities: Explo our affiliate systems for additional benefits.
- Account Reversal Process: Please note, that reactivating a closed account may involve a lengthy procedure.